Company Name: Macmillan Publishers
Industry: Publishing
Company Description: Founded in 1843, Macmillan is one of the “Big 5” publishers dominating the English language book market. As a venerable industry leader, Macmillan has had to rapidly adapt its business model as book purchasing shifted online through major retailers like Amazon.
Challenge: While online retail giants provide immense market reach, their transaction fees can take a big bite out of profits. For Macmillan, chargebacks from Amazon alone were costing over $1 million annually.
Solution: Macmillan turned to Eradani Connect to build out integrations with Amazon’s systems and streamline their order and fulfillment processes. Using Eradani’s modern integration platform, they implemented:
- Amazon Shipment Update Integration (38% of business)
- FedEx Ground Integration
- EDI Amazon Vendor Central Integration
- Sending POs to Google Pub/Sub for billing via Manhattan Associates TMS
- Project44 Integration for visibility
Impact:
Reduced Transaction Costs: Macmillan saves over $1 million annually in chargebacks by circumventing transaction fees by integrating directly with Amazon’s APIs.
Streamlined Fulfillment Processes: Automated integrations with Amazon, logistics providers like FedEx, Manhattan TMS, and visibility from Project 44 have optimized Macmillan’s order management and shipment logistics.
Future-Proof Integration Architecture: Macmillan’s transition from legacy integrations to Eradani’s modern API integration platform is a strategic move that ensures their integration architecture is future-proofed, providing long-term benefits and adaptability.
